I am pleased to introduce Real Estate Masters Strata Management,

As you are a proud owner of a Strata property, firstly let me begin by emphasising Real Estate Masters IS NOT just your ordinary, everyday Strata Manager.

Real Estate Masters proudly boasts significant and valuable points of difference tailored to enhance the presentation, appeal and value of your property asset.

THE REAL ESTATE MASTERS POINTS OF DIFFERENCE

• We are licensed Real Estate Agents, and as such analyse, protect and maintain your property from an investment point of view, adhering to the principle that an investment is maximised by its end value and the capital appreciation produced by the asset when it is sold. To achieve this, the property must be well maintained and always presented at its best.
• Real Estate Masters Strata Management carries STIWA and REIWA Membership, being a member of the Strata Titles Institute of WA and The Real Estate Institute of Western Australia We employ professional, fully trained and experienced Managers fully conversant with the Strata Titles Act and specialising only in Strata Management. We take pride in providing professional and personal attention to each Strata Scheme, resulting in a close working relationship and a more proactive management plan for the individual needs of each Strata Company.
• Real Estate Masters Strata Management proudly offers the most competitive Strata Management fee structure in Western Australia.
• Real Estate Masters Strata Management provides the personal and professional level and range of services required in today's fast moving, legally challenging times. Incorporated within our structure is an in-house quality assured, fully supervised and managed maintenance division which specialises in maintaining our Strata complexes exclusively and to our standards.

Aside from our professional and comprehensive Strata Management Service, we also offer the following additional services many other companies cannot provide:

• Your Strata Company funds are held in an individual Trust Account.
• Your Trust Account can be independently audited at any time.
• We utilise the latest and most advanced Strata Management software and accounting and administrative systems.
• We boast an in-house quality assured, fully supervised and managed maintenance division which specialises in maintaining our Strata complexes exclusively and to our standards.
• Our Strata Management fees are the most competitive in Western Australia.
• Our company has over 60 combined years of experience in all facets of Real Estate.
• We are able to resolve the majority of Owner/Tenant problems in a friendly, practical manner without referring to expensive legal procedures.
• We provide FREE ADVICE to Owners considering renting their properties.
• We provide Rental Management Services with special offers for our Strata Owners.
• We provide a FREE MARKET APPRAISAL to Owners considering the sale of their property.
• We provide Real Estate Sales Service with special offers for our Strata Owners.
• We adhere to the code of conduct of both the Strata Titles Institute of Western Australia and the Real Estate Institute of Western Australia.
• We maintain Professional Indemnity Insurance to protect our clients' interests.

Management of your Strata Company is the responsibility of the Strata Council which has been duly elected by the members eligible to vote, in accordance with its by-laws. Although some Strata Companies are efficiently operated by their Council members, many have difficulties with the financial control and reporting requirements, knowledge and compliance with the Strata Title Act 1985 and trying to answer every member's questions and to meet their requests.

Too often the management is left to a small number of owners who ultimately find the role very onerous and unsupported, which invariably leads to frustration and dissatisfaction with the situation.

This is where the employment of a professional Strata Management Company to assist the Strata Council is of great benefit to all the property owners. They will ensure that the funds are kept secure in a Trust Account, that the legal requirements are met by the Strata Company, that repairs and maintenance issues are promptly undertaken to maintain the value of the property and that professional negotiation skills are employed to resolve any issues and conflicts between members.

This professional service is not as expensive as you may think!

Real Estate Masters Strata Management possesses all of the essential qualities of an excellent Strata Manager which are:

1. A Comprehensive working knowledge of the Strata Titles ACT 1985 to ensure that the Strata Council complies with its legal requirements.
2. The latest, most advanced Strata Management software incorporating the best accounting and administrative systems to support the Strata Council with the day-to day operation of the Strata Company
3. Excellent practical knowledge of the building industry to control the many repairs and maintenance problems.
4. An in-house quality assured, fully supervised and managed maintenance division which specialises in maintaining our Strata complexes exclusively and to our standards.
5. Exceptional people skills to negotiate the many and varied issues that arise in a community living environment.

These essential qualities, together with being an accredited member of S.T.I.W.A., work towards maintaining and improving the value of your property, whether you are an owner/occupier or an investor.

ACCOUNTING

1. Assist with preparation of Administrative Fund budget.
2. Assist with preparation of annual Reserve Fund budget.
3. Establish and maintain the required bank accounts
4. Investing surplus funds as instructed by Strata Council.
5. Prepare and issue levy contribution notices as instructed.
6. Receive and deposit Contributions to bank accounts.
7. Prepare and issue receipts for Contributions.
8. Pay creditors invoices, on behalf of the Strata Company.
9. Pay fees, disbursements and expenses incurred in connection with Strata Manager's management.
10. Maintain financial records.
11. Prepare and issue quarterly Administrative Fund statement.
12. Provide financial reports for the Annual General Meeting.
13. Provide one annual Owner's Contribution Summary.
14. Provide one annual cash flow budget.

ADMINISTRATIVE SERVICES

1. Maintain custody of common seal.
2. Maintain Strata Roll.
3. Maintain AGM Meeting Minute Book.
4. Maintain the correspondence file.
5. Record and retain notices required under the Strata Titles Act.
6. Refer to council, correspondence, inquiries and requests for information from proprietors.
7. Refer to council, complaints, from proprietors and residents.
8. Record and retain notices required under the Strata Titles Act.
9. Respond to correspondence and enquiries on behalf of the Strata Company.
10. Respond to complaints on behalf of the Strata Company.
11. Attend routine telephone communication on behalf of the Strata Company.

ANNUAL GENERAL MEETING

1. Prepare and distribute notices of Annual General Meeting.
2. Attend Annual General Meeting.
3. Record minutes at Annual General Meeting.
4. Prepare and distribute minutes of Annual General Meeting.
5. Provide the venue for meetings.
6. Arrange refreshments at venue.

INSURANCE

1. Arrange insurance valuation as required.
2. Obtain quotations for insurance renewal.
3. Submit quotations to Council and renew insurances as instructed.
4. Prepare and lodge routine insurance claims.

REPAIRS AND MAINTENANCE

1. Arrange for routine maintenance and repairs to common property.
2. Arrange for routine cleaning of common property.
3. Arrange for routine garden maintenance of common property.

REPAIRS AND MAINTENANCE

1. Respond to queries from the Council and Owners regarding by-laws.

SPECIAL SERVICES

Subject to the direction of "The Council of Owners", the manager shall assist and perform the following duties as "special services" to the standard services, which are as follows:

• Attend hearings and meet with government and judicial authorities for consents, authorisations, licences, approvals, exemptions and other decisions;
• Attend conferences with lawyers, consultants, etc if and when required to do so;
• Attend Extraordinary General Meetings of the Strata Company;
• Attend at the property for non-routine matters such as emergency after hours repairs or extraordinary owners/tenants requests;
• Debt collection attendance.

ADDITIONAL SERVICES

• Reconcile and invoice any common gas, water or electricity sub-meter accounts;
• Re attend at any Annual General Meeting where a quorum was not present;
• Apply and make submissions for exclusive use.

Our management fee for the regular services to your complex will be negotiated with the council of owners upon the inspection of the Strata complex, all strata documentation and all relevant Strata By-laws.

Real Estate Masters Strata Management is available to Owners five days per week and for emergencies are available seven days per week.

Should the Strata Manager be absent from the office, an assistant or paging service will forward your message and all telephone calls will be returned as soon as possible. The Strata Manager is also available via mobile phone 24 hours per day everyday.

Are you unhappy with your existing Strata Managers and considering changing?

Now is the time to take advantage of the professional services offered by Real Estate Masters Strata Management.

Simply contact our office to discuss the problems that you are experiencing and to discuss how we can help resolve these issues. We will be able to provide you with an obligation free quotation for the management services you require.

To receive a FREE information leaflet on how to change Strata Managers please contact us.

For an obligation free quotation for your Strata Company, contact us to arrange for a Strata Manager from Real Estate Masters Strata Management to contact you to discuss your requirements.

The Strata Manager will explain the services we offer and supply you with a written quotation for the services you require. If required, a FREE presentation to the Strata Council can be arranged with the Strata Manager.

The Strata Manager can also advise you on the process of employing a Strata Manager and the handover procedures involved.